247 Natural Wellness Center - New York, New York

Ashley R. L.

Horrible customer service. Called 3 times before coming to get information and ask questions. Was assured of price and details. Upon arrival was immediately asked to pay more and Cindy, at the desk was very rude and unkind. I asked why I was not advised of these details on 3 separate calls. All she can say is "I don't know" and "you can get out." It takes a lot to leave a negative review but I was appalled at the way she acted and I would not recommend anyone go here.

Rachel

Man idk what or why but they are the angriest bunch of ppl. We’re talking like the briefest of communication and instantly they are yelling and insulting me. Like read their response to other bad reviews – what kind of business tells a customer that they “wish nothing good for them”? 😂 On the phone with them asking about pricing, they tell me that additionally I would have to pay a $100 fee for taxes and consultation. Like I would even be okay with $50, but what is the point of a Groupon if you have to pay an additional $100 just to book the appointment? It took about 10 seconds for this girl to start shouting at me that they don’t even need me! I can just go away! I was like ok…gladly lol

Jihae K.

I’ve been here for many different services and it has been a great experience every single time. I’m surprised at all these bad reviews because it does not reflect the experience I’ve had! Cindy is extremely knowledgeable in the services that she provides and I feel safe in her hands 🙂

Yanina L. C.

I had a great experience at this clean and professional establishment. Full body wax was performed by technician name Kelly and she was wonderful! Kind, polite and super professional.I came to this place using Groupon but after receiving a wonderful service I ended up purchasing Annual Membership.
As far as hidden fees and taxes, they are not really hidden you just have to pay attention when you read a fine print. It is disclosed on their website, and when you purchase Groupon or book an appointment on their site.
Perhaps some find it unreasonable but for me it worth every penny for the kind of quality service you get.
Looking forward to my next visit.

Marina M.

DON’T GO THERE!!!! I just called the place to re-schedule an appointment due to an emergency. She said no re-schedule and no cancellation and no refund for the deposit i paid. She was so rude and she closed on my face. What kind of service is that?!!! Rudest person I’ve ever talked to!!!

Edit: you’re such a lier, I didn’t call you from a different number to schedule an appointment. Everyone in the reviews saying that you’re rude, look at the way you’re talking to people and try to change yourself. I don’t mind paying the fee twice, it was just your way of saying it and yelling at your customers!!

jennie K.

I never write reviews but for this place, it was a must. DO NOT GO HERE. They are the rudest, most unprofessional people and will get as much money out of you as they can. If I could give zero stars I would. Be warned when booking here, and prepare yourself for the most horrible treatment. I called to cancel my facial right when they opened because I am sick with covid and didn’t want to get anyone else sick and they told me to still come in and that they don’t care if I get anyone sick and are trying to hit me with a $50 fee. Also, if you read this establishments responses to their low ratings, it’s shocking how aggressive and rude they are. Manhattan is a big city with thousands of other services out there that will treat you way better, do yourself a major favor and run far from this place.

Raeesa M.

A terrible spa experience. I saw that they had a Groupon for $80 so before I purchased, I called them to ensure I’d be able to get an appointment the same week. Over the phone they told me don’t book the Groupon, we’ll give you the same price. So, I go to my appointment- I had lilianna, she was horrible! SO ROUGH & did not do proper extractions but would make comments like “oh yeah, I’m getting so much out” to reassure me that she was doing something. Two times throughout my service, the tip that she was using fell on the floor- just to show you how rough she was being. I’m not even sure if they were cleaned or replaced before she used it on me again. I couldn’t wait to get out of there. I go out to pay & she tells me my total is $97 & change. How is that granting the Groupon price? How did I save money- I just ended up spending more. They add up the most ridiculous fees and that’s exactly what happened. I would not go again, I would not recommend to anybody. Legit felt scammed.

Kay I.

Purchased a groupon, then I learned that a consultation is required for the service when I tried to make an appt for the service (there is a consult fee based on type of service).

I went to the consultation and was told they no longer provide that service. So why is it on groupon? Sidenote, there appears to be a lack of consideration for customers privacy as well, since I happened to see someone getting emsculpt on the buttocks as soon as I came in-the room door was wide open. This place needs to get it to together fast.