Atos Wellness - Singapur

Allan P.

Very good service, advisors are courteous and patient to explain outcomes of the treatment. Treatment rooms are well equipped and very clean and comfortable. Efficacy is probably only seen in the longer term.

Jie L. L.

TLDR: Mediocre massage, nothing fantastic, terrible salesperson pitch with even worse demeanour after realising that I'm not going to sign any packages.

Background context:
My mother bought two trial sessions (BM+ scrub) from them at one of their roadshows at her office. She has her own packages at other massage palours/facials/etc, she doesn't need this but I guess they pitched well, she's supportive (typical working aunty vibes), so she bought two of these trial sessions for me and my sister to go in our free time.

Experience:
Massage was very mediocre, tiny room with a hard bed, masseuse was ok, just a nice lady who did her job. Admins were very helpful, kind and made me feel very welcomed, from the moment I called to make a booking to the day I stepped in and left the place. Really the only reason why I bother with a 2 star even at all.

Before the massage begins, their salesperson will meet with you. Met with a middle-aged aunty with short hair (MANDY/SK) who had no concept of customer service or any form of attentive listening. I honestly don't understand how she can ask me twice or thrice in a short span of 2 mins conversation how many kids I have even after I have answered her. She'll just look through your paper, acknowledge the places you need help with then turn to the masseuse and go like "so focus on xxx har" and at the same time made me feel very uncomfortable in her manner of speaking by asking me the same question a few times. In this mere 2 mins I also explained how I came here only for the trial and I'm not interested in signing for any packages, if I need for any massages I would usually go for massages with my mother. (important memo). She acknowledged that and I went onto my massage.

Once the massage ended, the masseuse ushered me into a small room where the salesperson shortly came after. Again, I was very clear that I'm not looking to sign anything at all. I'm just here for the massage, the experience. She asked me ONCE AGAIN about my children? (3rd, 4th time? what the point of asking if you're not even listening to anything? and I only have ONE CHILD)
She goes on to share with me their "cheapest package" that she feels "even I can afford". ? ok I explained (what I've said above about just going with my mother for her massage packages usually) and she went "ok? but you're a mother?". Whatever insinuation AGAIN, you decide, I'm done. After I was firm about not signing and even explaining again about me just being here for the trial. She closed her book and handed me a bottle of water, then ushered me to the door.
This is when I felt that if I didnt write this google review I would be doing all the aunties that want to purchase this trial for themselves or their family members an injustice.
I'm not kidding when I say this, but she walked me to the door (few steps) and went "you look like you drop a lot of hair har" then turned around and walked off immediately (I wasn't at the door yet). OK. 1, I am def not dropping ALOT of hair. 2, I got my hair tied and bundled up so tell me what can you see I don't understand how the salesperson can just pass such as remark and literally walked off before I could turn around, just because I didn't want to sign the "cheapest package EVEN I could afford".

Atos wellness, please don't call me. I have no qualms in posting this and I have absolutely no interest in partaking in your company's desire to prove a false sense of decency after reading through all the reviews here. Heartfelt thank you to Mandy/SK (salesperson) for making the whole experience extremely uncomfortable and eye-opening for me as a customer and I will not recommend to anyone else, going to spend my seemingly little bit of money someplace else right now.

Pey J. T.

Tried the pamper package (body scrub and massage) which was really relaxing. Good masseuse technique using smooth and flowy movements. Tried the sweet orange scent which was light and pleasant. Good service from the welcome experience all through the end of massage. But very put off by the hard selling of packages at the end of a relaxing session.

Eve W.

They gave 10min free massage at my office which went ok, the masseuse managed to address the muscle knots in my shoulder. After that, I signed up for a one-time massage session.

Overall massage went ok, appreciate that the masseuse paid attention to areas like the ears, which not all massage places will do. Masseuse also checked in from time to time if it’s going ok.

Now comes the part i was most concerned about: the hard selling. There was no hard selling during the massage itself. After the massage, they do lead you to a separate room for a consultant to explain their packages to you. I explained that I was in a rush and wasn’t interested in the packages, and they respected my wishes. So there was no hard selling involved for my specific experience. Appreciate this greatly and am more willing to return in future because of this.

Elise N.

My mum bought two packages before covid, one for facial and the other for massage. The booking system is in a mess with cancellation of appointments even after the confirmation call. It is extremely difficult to make an appointment after purchasing packages.

With the delay of service delivery, there is no way in the right mind anyone would purchase new packages.

The staffs hardsell her new packages every time when she had her appointment. If she chose not to purchase, they insult her for being so poor they don’t know what to sell her. This is despite explaining the issues with appointment booking.

She requested for termination of service and refund or offsetting her packages value by taking products but they didn’t allow it.

Claire W.

Thank you for curing my neck troubles. If not for the YouTube advertisement, I would have continued on with endless pain and distractions on my daily lives. Recommended for those who have neck pain, stiff shoulder and those with sports injury. ELD and infra red light really made wonders to my body.

Candice T.

Waste of my time as the massage is not as good as introduced. The masseur told me that my back cannot apply much pressure at this moment hence she is gentle. After her “massage” she says I can go elsewhere for back massage.

Jacqueline L.

Purchased the trial package for Atos/Inner Harmony when they came over to my office. Booking experience was frustrating and customer service staffs were very rigid when it comes to booking. Pressure by the masseuse was inconsistent, didn’t feel rejuvenated at all.