Crunch Fitness - Cambridge - Cambridge, Ontario

Shawn M.

I had the opportunity to experience a Crunch One Kickoff consultation at my home Crunch Gym in Cambridge, and it was fantastic! From the initial outreach by Jenny Rowland, the customer experience was top-notch.

My coach for the session, Jenn Power, truly stood out. Jenn was incredibly thoughtful, taking the time to ask engaging questions, understand my history, and explore my challenges and goals together. Her focus, presence, and attention to detail made me feel like I was the only person in the room—a rare and unique quality in any business.

What really impressed me was Jenn's compassion and understanding of where I was starting from. She offered constant encouragement (and high fives!) throughout the session, which left me feeling motivated and excited to return and work on my plan.

Jenn is an absolute rock star, and I walked away with a great impression of the Cambridge location. Highly recommend this gym and their amazing team!

Pedro B.

This gym will steal your money, charge your account without your consent, and promise you great things they won’t deliver. If you need to file a complaint, you won’t find anyone to help you. Do not sign up for this gym—the only good thing is the machines, and they’re the same as in any other gym.

Ben

switched gyms and cancellation is near impossible, they make you come into the store to cancel, will tell you "its suspended for 6 months and automatically cancels after" and then start charging you again. Then you have to pay an additional month after you've canceled for no explainable reason or they wont cancel for you. Even after they've promised you its cancelled after your last payment, their customer service will spam email and call you daily, non stop morning to night after the fact trying to claim you've missed payments and get more money out of you. Not worth it for an average at best gym anyway.

Sagrario D.

I have been going to this gym for 3 months and I am really enjoying it. Staff is nice and friendly, they already direct to me by my name and identify my kids and their names. Facility is kept clean and price is fair and includes a lot, I was paying 3+ times more at the previous gym I was going to. If I had seen the reviews before trying Crunch I would have probably avoid it. I am glad I did not.

Sal

It is unfortunate to hear negative experiences about the employees. If you come regularly during the late hours Ibrahim is always available and nice to speak to. I recently saw the reviews and thought they seemed unfair.

Sean A.

UPDATED.
Starting in 2025. They will be starting to sell 'cold filtered water' out of their drinking fountain. Such a cold hearted move. Photo added
Unfortunately, their ads are true. This is the best gym in Cambridge. As pathetic as it is.
The place is over crowded. The don't care how many members are in the facility at once.
Their trainers are jokes and don't understand basic fundamentals of fitness.
Parking is dangerous at the best of times. Members with larger vehicles will park on the sidewalk.
The change rooms are ridiculously small.
I have heard stories that the owner is a complete scam artists.

perry K.

I recently had a rather disappointing encounter with one of the front desk staff members at my local gym, and I feel compelled to share my experience. This interaction left me with a negative impression of the gym's customer service.

Upon approaching the front desk, I expected a warm and welcoming atmosphere. However, I encountered a young woman who was both rude and defiant to my inquiries. Her lack of professionalism and disregard for basic customer service principles were evident from the moment I approached her.

When I inquired about my membership details and potential discounts, she responded with a dismissive tone and seemed uninterested in assisting me. Her unwillingness to provide information or address my concerns was disheartening and left me feeling frustrated.

In any service-oriented industry, it is essential for front desk staff to be polite, helpful, and approachable. Unfortunately, my interaction with this particular staff member did not meet these expectations, and it significantly detracted from the overall experience at the gym.

I hope the management takes this feedback seriously and invests in customer service training to ensure that all members receive the courtesy and assistance they deserve. A gym's front desk staff plays a crucial role in shaping the overall perception of the facility, and this encounter fell far short of the standards I expected.

Robin S.

This gym is great but because of some careless employees it’s loosing the ratings. I usually come in night and there’s an employee who leaves the counter and sits in his car. I don’t want him to loose his job but at least a warning so he can do his job right. Thanks