Bannatyne Health Club And Spa - Edinburgh

Giu B

I just finished my massage & facial combo (£39) in the spa on Queen Street in Edinburgh and I must say I'm so disappointed and on the service.

First I must say the guy in the front house was lovely and very quick to get me to my therapist.
Once I got there, the room was freezing! And the noise from the air conditioning was deafening, so much it was drowning the "relaxing " music.
The gal was nice but her hands were so cold and more than a relaxing massage was like a caress. No pressure or technique on her massage. I got more tense just for how uncomfortable I was.

The only nice and redeemable thing was the facial.
Ohh and the scalp massage? Horrible and not worth it ? ?
2/10 really. I rather spend my money elsewhere and get a real massage!

Katherine Smart

Had a spa voucher to use which had been gifted to me and my mum for us to spend quality time together. Firstly, it was impossible to find a time with 2 concurrent therapy time so we ended up having to book 1 in the morning and 1 in the afternoon meaning the period between was when we could hang out.
My treatment for back, neck and shoulder massage followed by a full body scrub was ok. Nothing special but not awful. Therapist was nice enough and it did the job.

The facilities: the lay out is extremely strange where you get changed for the pool upstairs then walk down dirty carpeted stairs in your swim stuff to the pool. The showers, changing rooms and toilets were disgusting and worse than you get in night clubs at 2am! See pictures

Another point, they don’t provide you a towel during your visit even though you’ve spent money on treatments. I was given the option to buy a towel for £10 or rent it for £3.50. This is the only spa I’ve ever been to that doesn’t provide a towel at a bare minimum.

The whole building and facilities are tired looking and overall very dirty and I would not recommend anyone visit unless it was exclusively for a treatment then you plan to leave.

Maria Karofylaki

I used the spa and massage services and I was absolutely amazed. All staff are very friendly and welcoming, particularly Ioannis helped me navigate and made it all easier as it was my first time visiting there. All the girls at the spa were also super friendly and very professional and my massage therapist was awesome. I felt so relaxed after this. I would definitely recommend ?

Hollie Smith

I really don't understand what happened here..
5 of us had booked a spa day which included use of the facilities and a 30 minute treatment. We were shown downstairs to the 'Spa' where we were greeted and sent to the relaxation room. I asked where we could get changed into our swimwear for our treatments but I didn't really get an answer and we were handed forms to fill out. Off we went into the relaxation room carrying our bags and disturbing two others who were already in the tiny room. There were 3 heated seats, only 2 worked and 2 beanbags to sit on. Since 2 heated seats where already occupied we had to all squish in with all our stuff and fill in the forms. The first 2 of my friends went off for their treatment, in their clothes may I add and came back a 11 minutes later looking very confused. Then, myself and other friend went for our treatments. A shared room which was fine, but a bit awkward for my friend having to get changed from her clothes for her massage. I had a facial which consisted of a cleanse, tone, scrub, tone, moisturise. I've had a better facial opening the dishwasher. Girl just couldn't be bothered, only doing the middle of my face, maybe she didn't see my neck and chin.. who knows. My friend said she liked her massage but it just wasn't long enough. We had to laugh at the cotton pads used on my face just dumped all over the floor. We walked back into the 'relaxation room 10 minutes later. Now time for the sauna, pool and hot tub, back up 2 flights of stairs, walk in and there's no changing room, that's up another flight again. We really didn't want to walk down in our bathing suits with no slippers or robe but we thought we would try. When we got to the changing room and seen the absolute state of it that was enough. Plasters and muck all over the floor. Skid marks all over the toilets. People from the gym rushing in and out. So we left after being there for barely even an hour. Don't waste your time or money. We have all been to the one at the fort and it was far better than this one. We weren't expecting luxury but common sense and clean would have been nice.

Rebecca Boot

Unclean spa area, disgusting toilets and poor facilities. Definitely wouldn't recommend. Treatment rooms not very nice, relaxation room dire, looks like damp is very much present as spa is in the basement with no windoes. Feel bad for the staff as they didn't seem to have enough towels or products. I had an elemis facial which was okay and a terrible back massage which was suppose to be an hour but lasted 35 minutes after being left alone in the room for 10 mins and then treatment finishing before the hour. Only saving grace was the lovely Ola who did my eyebrow wax and tint which turned out well. Sadly cannot recommend Bannatyne

dave8323

Pool area closed frequently, or at least something is normally broken. Closed down the whole area for about a month but expect full payment. If everything is working, it's usually full of students anyway, so it's loud and not very relaxing unless you go early morning. It was a big mistake signing up to this gym

Jiwon Kokomong Kim

Nice gym facilities and classes.! I got 50% discount for February.! I was working out in Edinburgh uni gym. Compared to uni gym…. The Bannatyne Health Club is amazing place. Easy to book all group sessions.!

Ste Fitzgerald

The staff are really welcoming and the facilitaties are top notch.

The Relaxation Room is a great feature and with two sauna's and two jacuzzi's it's not crammed. It's family friendly too; all in all a good experience..

We had a lovely time and the staff were genuinely warm and friendly. We can't wait to go back.