Chen Kang Wellness JEM - Singapur

Nabilah H.

I was skeptical at first because of the bad reviews, but the service turned out to be a pleasant surprise! I had the best 20-minute neck and shoulder massage from May, who maintained excellent pressure throughout. The receptionist was also very friendly and kind.

Gerard J. L.

Was initially apprehensive due to the ratings. However, counter staff was friendly and not pushy. Decided to give it a try and got a 40 min foot and 30 min shoulder/back. Was attended to by Jiajia who was friendly and strategic with the pressure points. She follows with several broad pressure strokes after each series of targeted hard point at the knots. Decided to get the package. I note that they sanitize and wipe down after each customer. The Jem outlet could do with fixing the loose tap (?), maybe use hard flooring instead of carpet as customers walk barefoot unless they steam vacuum every evening, and cleaning the ceiling. Even though it’s dim, can still see the wear. And proper racks for spray bottles and pump bottles of lotion along the panel wall rather than on the floor. Recommend Ronny too!

ma T.

I have been bought so many packages almost 4- 5 yrs and we have the bad experience with Celine ( front desk staff) today 11/6/24 at 830 pm . We bought the whole body package for many years and we also used adhoc services like neck, shoulder , ear candling , foot massages etc often . I was surprised that today she can’t give us as member price since we don’t have the package for foot massages. We have been with your guys for so many years yet she told us we are not members. Very bad customer service and will not extend to buy new packages anymore. I also submitted official feedback to your website and asking for explanation. We not only look for 10$ discount membership. We wanted to know how you treated your loyal customers with sensitive manners . We will not going to buy anymore after this package for very sure . So disappointed with your services.

Lina H.

Was a bit worried after reading the reviews because I already made an appointment, but I still went ahead to go for my full body massage. The place is not luxurious, and the floor is quite oily once you enter (you have to take off your shoes outside and enter barefoot). 1/5 for this haha.

However, the massage was surprisingly so good! I got Kelly as my masseuse. She asked beforehand which areas to focus on. She applied the right amount of pressure. I definitely recommend her if you need a good masseuse, hence 5/5 👏🏻

MeiYin L.

If you’re looking for a luxurious experience then this is not the place. If you are looking for a good masseur that actually finds the spots that you need to release tension from, then this is the place. Surprised why the reviews are low, then again I only always book Amy and Amy is awesome. I don’t stay near this branch but I travel just to have a session with her. Had a bad neck muscle issue for weeks and have tried different places. She solved it for me. She’s very detail oriented in her acupoints. Give it a shot if you need a good chinese massage. Highly recommend Amy.

If u read the reviews properly, usually the ones that have experienced Amy gives a high rating while most other low reviews may mention more about the receptionists. To me, the receptionist experience is 5% of the whole massage experience as I’m here really for someone to treat my muscle aches. They don’t speak english well or at all so I can assume that may cause much frustration too to some. For me as long as i just say ‘amy’ and the ‘timeslot’ I prefer seems like it was rather smooth.

Yeo W. S. J.

The front desk lady &/or receptionist by the name of *Zhang Yu* has a very very very bad manners & serious problem when attending to me at 2.45pm today at 14th Oct 2023.

She shamed me right infront of another customer & continue to do so numerous times. She told me I was late so I’m not qualified to attend a 80 mins session but 60 mins which I was perfectly fine.

However she continued to shamed me infront of others which I felt that this was very unprofessional so I requested to speak to the boss but she declined because she’s able to make decision on the boss behalf.

I wanted to have a chat with the boss because I was extremely upset with her attitude.

However she lied to me & make me waited for 2 hrs but the boss didn’t show up.

I’m utterly disgusted by their actions & services hence I strongly suggest all of you to think twice if you would like to be treated the same way.

WT N.

If I could, I would give negative 5 stars.

Opted for shoulders+foot massage. Had to wash legs, but there was no one to guide you. (Unlike other massage places where a person would be there to assist you). Had an elderly uncle as my masseuse. He stank of cigarettes and his phone notifications kept ringing. Like majority of reviews, seats stank and staff kept talking (esp 1 chinese aunty). Environment was definitely not conducive. Technique is barely existant. He treated my legs like dough and was like kneading it so roughly. After massage, on the way home, my legs started to itch so I immediately went home to shower. Disgusting, never going back.

Zhanyu Y.

Average massage. Standard dropped abit from last time I was here. Asked for a drink at the end but the staff said that the company forgot to provide paper cups so no drink available. For the price, kinda expected abit more quality and service.