Dr. Wellness Spa - Johnson City, Tennessee

Sarah R.

This company is owned by LPI who is not a reputable company. Our “brand new” hot tub was delivered with leak, a cover that lets in debris, and not to the specifications listed on our purchase order. 2.5 months later the control panel is broken and we are still unable to use the hot tub. The only thing we have gotten to enjoy is increases in utility bills and we have found that we are not alone.

Annette F.

I've had my tub for about 6 years now.... The guy broke the casing around it upon delivery but I didn't worry about that too much because it was just cosmetic. But last year one of the heaters quit, and this year the control panel went out. So these tubs appear to be fairly cheaply made. And replacement parts are not cheap. I'm very disappointed. Also the cover took a crap 3 years. The tub is not cheap either.... I think for the money you spend it should be better quality....

Annette A.

We have the G-2000 since one year and it’s the worst spa we ever had and ever seen around the world. They do not offer service after 6 months and the inside material is rotting like it’s 20 years old. Bad quality and even worse the service and guarantee. It’s better to throw your money out of the window than buy a spa from this brand.

joe M.

I probably had my spa for almost 15 years. I’ve had a few problems but not really a lot overall I think it’s an exceptional value for the money.
I wish I would’ve bought the best one, but I bought just the one under it and it’s good

Patsy G.

Bought G6 hot tub in Feb. 2024, delivered 4/1/24. Quit working Aug. 25,2024. There is only one warranty co in our area and we had to wait until 9/24 for the first visit. More parts ordered and the next appt to hopefully fix the tub will be Oct. 24th. Before you buy check warranty company availability and I’m not sure I would recommend this brand since it only lasted 4 months!!!!!!

Wayne D.

Buyer beware!!!!
I bought a G2 tub on Jan 28 2024 and Charlie said it would take 3 weeks to be delivered, it took 8 weeks.

Once delivered, the motor is a two speed but only works on high speed and not low speed.

I called customer service and they sent a new motor but they said it will take a month before the service technician can come to install.

Look elsewhere if you are looking to buy a hot tub.

Jan N.

I purchased my spa in November 2018 and had issues from the beginning. The response I received was to purchase this and that and to no avail. Then was told it was my water had it tested and it was fine. There is no customer service. I am paying for something that is worthless. I would not recommend this company. I get no return calls about the problem. Do not recommend at all !!!!

Adam M.

We have a g20k it has leaked from day one and customer service is very bad and they send me parts and not even close to the parts that are leaking. Now it’s leaking even more have add water in it everyday to keep it full. Had to replace circuit board two times and both of the water pump twice now. Blue tooth radio doesn’t work at all. Now from all the leaking of water the frame is no good. Looking for something to replace it And will not go that again. A very expensive learning curve on my part