Rena Health & Leisure - London

Dee C.

After deciding that my body and brain needed a break from a demanding work and family life, I checked myself in for a mini Spa/City break at this establishment yesterday and chose the 'Indulgence Day' package for £125 (£115 from Monday to Thursday). Overall, I really enjoyed my time here! I fulfilled my personal reason for being there which was to take some time out for myself in a nice, relaxing environment.

On arrival, I was greeted in a very friendly and friendly way by the Spa Receptionist who then proceeded to tell me that regretfully, the hotel had planned a fire alarm/full evacuation at 12noon which was literally in the middle of my treatments! She advised that they had only been briefed about it that morning. After some negotiating, we came to an amicable agreement which I was pleased with. After completing the usual consultation info, I was given my robe, slippers and towel and introduced to my Massage Therapist ISHANI was absolutely excellent! She is personable, friendly and professional. She delivered wonderful back, shoulder, neck, facial and head massages. She also offered me tea, biscuits and water in between my treatments.

Afterwards, I was shown to the relaxation room which is very quiet, but quite small, so I'm unsure how this is managed on busier days, but quite frankly, that's not my concern.

After spending some time absorbing how light and relaxed I felt, I returned to the Spa Receptionist to collect my locker key. The Lockers and Changing facilities were clean and spacious. I then proceeded to enjoy the Steam Room, Sauna and Jacuzzi. There is also a pool which is adequate to have a few lengths of swimming etc.

To improve the experience, better signage of how to find the main entrance of the spa would be useful. I asked the hotel's main reception who were friendly and professional. Also, if there is a planned fire alarm/full evacuation practice, it would have been better to offer guests/ clients more adequate notice out of courtesy. I can imagine that not all guests/clients would have responded in a calm way which would have been completely understandable. Also, I wasn't offering the £10 voucher - I would have welcomed this being taken off of the over price for my spa package. However to conclude, I will return to this establishment and if possible, personally request to have ISHANI as my Massage Therapist, although according to other reviews, her colleagues are just as good!

The location of the Hotel Spa is great too, lots of shops, places to eat and of course At Paul's Cathedral is literally on your doorstep if you fancy a visit.

See Y. Y.

Just been to this spa. Got it for a special deal from spa breaks. I had a lush time. It was for two hours but the staff didn’t chase me out and so I stayed for four hours. I’m a keen swimmer, so I swam for two hours. The facilities are great, and look pretty new. You get free coffee, tea and biscuits. I will definitely be back. I’m so chilled now - hahahaha. ☺️

S F.

My partner and I went for a massage and spa day, and were left very unrelaxed.
The massage was incredible, and the masseuse was a professional.
However the spa facilities were lacking. The space was acceptable, but other guests treated the place like a water park, and it was anything but calming. Empty cups being left all around the pool, screaming and shouting, and just chaos. The staff didn’t come to check on the space, and when we left and mentioned about it they just smiled and said they were aware. Such a shame for what was to be a relaxing experience, and maybe best to monitor the space more regularly and remove unruly guests.

Zaki ?. R.

Usually pretty quiet in the spa area but the reception team act quite prestige. Gym facility quite decent. Spa consists on a decent sized swimming pool. Jaccuzi for 2 people that know each other otherwise very small to share with others. Strong steam room and a nice sauna. Also has a room where the tiles are heated. Good to just relax and sweat slowly.

Mary F.

I booked a spa day for my birthday, on 17 October, via Spa breaks. On the day, I because I'll, so I called Rena Spa to let them know and request it be re-booked. Nobody picked up, so I emailed. I got a response email saying unfortunately I could not re book, as they needed to be informedc24 hrs prior. I was told to appeal via spa breaks, who may say the same thing.

I called spa breaks and through sobs, I explained what had happened. The kind person said that they had no problem re booking my appointment, especially given the circumstances- having a terribly upset stomach on my birthday. She placed me on hold to call Rena Spa. When she got back to me, she told me that Rena Spa were still saying after she spoke with them, which baffled her also. I was so saddened at this news, why tell me to appeal, if you were never going to enforce the decision made by spa breaks.

I will never book with Rena spa again, this was my first and last time. I lost £172 and had no empathy or customer care.

Pauline W.

Friendly staff. Hotel sap Restaurant was very nice, room average but bed very comfy, shame TV wouldn't let us cast nothing to watch when relaxing. No access to rooms bar, no house keeping but you can call and some one will come change towels etc.
Close to every thing. Pub Restaurant.
Over all have a lovely stay.

Veronika S.

This was my worst spa experience I have had for years. Leonardo hotel looks great on the pictures and its 4* so I thought it will be great to go to spa there. I was waiting for a spa day for a while, but this place was really disappointing. To start with I was given a robe and towels at reception, went to changing rooms and found that robe had a belt missing and huge hole on the pocket! this should really go to bin , not to the customer! Then swimming pool water was quite cold and uncomfortable, also the water was a bit muddy, I noticed that people didn't really go to shower after sauna and steam room and it was quite busy there, so swimming in that water wasn`t great. I realised why as I couldn't see the shower myself! its not obvious at all where its based.. there was a blocked sink in the steam room and finally the was NO Hot water in the showers in changing rooms when I got back, I couldn't take a shower at the end!! Thats ridiculous for the 4* place... Also I were supposed to be offered tea/coffee, biscuits as part of the voucher through Spabreaks but I never been offered this either. The reception staff doesn't give a sh..t, I would never come back and would never recommend this place to anyone.I have been in quite a few spas in London and this was the worst, and waste of money!

Suria L.

Poor maintenance. Crowded. Noisy. Unkept. Substandard. People entering the pool and jacuzzi without a shower. Dirty.

Was a member of the gym before the pandemic and while the hotel was Grange Hotel; things were lovely then, peaceful and relaxing, just like the spa, with some class.

These days, it is reminiscent of a council swimming facility with kids running abouts the place and splashing about in DAY CLOTHES in the jacuzzi at half seven in the evening when you try to relax after work. I only recently rejoined this gym, having been told the crowded facilities with the kids would end on the 15th August but the screaming kids, running abouts has persisted. The water in the pool is cloudy these days. Twice I went swimming and twice, I have had to pick kids toys out the pool before people step on these plastic toys and cut their feet!Multiple jets in the jacuzzi don't work!! The pool has ZERO spa style, with ROPED LANES and whatnots. Even swimming lessons, which should be reserved more for sporting facilities than a spa pool. Zero Relaxing, pointless playing chill music when the pool is crowded, noisy, with people just walking abouts in the pool due to lack of space. The pool needs a good scrub to stop it looking so cheap.

They should stop using the old photos in posters and brochures, cos the tranquil wall at the end of the pool is just run down as well. Everything there just screams unkept. There is something also bricked up behind a black wall where a hammam used to be. Don't know if the place is losing money or whatever.The pool area is not mopped, WET and the yellow "floor is wet" signages seemed perpetually used as an excuse for the lack of cleaners.

Today was the last straw. The door from the ladies to the pool keeps being left open so everyone in the pool area can look in and see us naked women.

Nobody is showering before entering the pool! The shower by the pool door has been out of use the whole month of August.

The teak wood of the lockers used to be beautifully polished. Now all scratched and not maintained.

Of the 3 showers in the ladies, only one has temperature that can be controlled. One of the showers with worn out markings dishes out hot water that will burn you. The latches on the showers and toilet doors don't work good. The hooks for the towels not screwed on properly. Screaming kids running abouts the ladies changing facilities where NOT all the ladies want to flash their privates to seven year olds. The kids play with the hairdryers at the dressing area and wet the changing facilities in the swim gear. Two were wearing life preservers today which they chucked on the bench in the ladies, WET! Very very zero class.

I have photos of the dirty shower wall, check out the hair strands. The grimy floors at the toilet area; not because of the water, the floor itself is brown and grey with dirt.

Towels piled up cos the laundry basket is full.

As for the gym, cos small towels are not being provided like before, nobody is wiping the equipment down after use.

All in all; the place has been cheapened, exceedingly crowded pool area. The facilities unkept. Lack of cleaners. Lack of response from management when you complain to reception. Terribly disappointing.