Rena Health & Leisure Grand Harbour Dope - Southampton

heidi D.

We booked a spa day here , it’s barely a spa a pool a cold jacuzzi, only 7 sunbeds so no where to relax as a group or couple like you expect on a spa day .

on separate level there’s a tiny sauna and a steam room that was out of order ,

The facilities around the pool stairs , changing rooms were very run down

One of the 50 minute treatments only lasted 25 minutes,
The treatments were nice but the room was find which made the massages not as relaxing as they could have been .

Staff were friendly and the food at the bar in the hotel was lovely

Gemma M.

Had 2 massages today - back/shoulders, plus scalp/neck. Both far too soft and Kirsty (who seemed very lovely) never asked about pressure at any point. Finished the appointment 10-15 minutes early and left relaxed, but thoroughly disappointed.

Martin

Shoulders, back and legs tied up in knots after going for it too hard on the New Years fitness regime. Belinda was charming and courteous. After an hour of her working her magic, I felt loads better and was uber relaxed, top marks. One negative - the changing rooms, sauna, steam room and pool all do the job, but the site is a bit weathered and in need of updating with a lick of paint.

Sam N.

Had issues with our 50 minutes massages. Which both only lasted roughly 40 minutes!!
My partner booked a relax in the city ritual ( back exfoliation, back massage , facial massage as well as scalp massage) she didn't receive the facial massage as listed on the treatment. Never asked her about pressure coming from my partner being a massage therapist herself isn't very professional.

My own personal massage the city living ritual (back cleanse , back exploration, leg massage and back massage) wasn't the best either. The massage therapist did not look happy one bit I get she may have been having a bad day but I think she should still look happy whilst at work. She said she will see me out after I have gotten ready after my massage where she didn't which I thought was rude and not professional. Having been to massages before I expect that as a standard. Never asked me about pressure either at the start , middle or even the end of the massage.

Still waiting for an email from the spa manager. Will update this post if anything changes in this review

Rob F.

Booked a couples spa day on the Spabreaks.com website where the reviews for the spa package were great but the review elsewhere like on TripAdvisor/Google were mixed so we were nervous on arrival.

Much to our delight, the main spa facilities were clean and tidy, we were welcomed by friendly and tentative staff. Our booked massage sessions were 50 mins and the staff member Hollie(?) who did my massage was very friendly and enthusiastic. I felt relaxed after a back massage + facial and my girlfriend found that the back massage helped her with a back pain she had been experiencing around her shoulders which is gone now. My one point of feedback on the massage is that for a couples trip there wasn't a big enough massage room for us to have our massages in a couples room, but this may be due to the age of the building which I will get onto..

As other reviews mentioned, when you enter the spa facilities the sauna and steam room are upstairs and the pool with jacuzzi is down a set of old stairs. The doors by the pool upstairs looked a bit old/rusty and so did the stairs although honest once we saw that and realised that was just about as bad as it was going to get, we were relieved. Nothing about the facilities affected us there as the sauna was clean, the steam room was unfortunately out of order but the jacuzzi and pool were perfectly fine for relaxing in the bubbles and going for a swim.

I would say that the stairways and doors right by the pool would need repairing and I am not sure why this hasn't been done yet but again it may be due to the age of the building.

I would say don't write this off if you saw the one star reviews as well, we had a comfortable and enjoyable trip here and nothing that other people mentioned like the stairs and doors upstairs of the pool really affected us during our visit.

Lucy G.

Such friendly and helpful staff!
My husband and I had a lovely back, shoulders and neck massage - the spa was absolutely pleasant, with teas and coffee and a lovely and relaxing sitting room. Kirsty and Jennifer delivered a wonderful service. If you prefer a more gentle touch, Kirsty is definitely the go-to masseuse. Both professionals were fantastic and we highly recommend their services!

Pushkar J.

I like this SPA, good facilities. I am a member and all staff members are welcoming... today I took spa treatment and Lizzie did an absolutely amazing massage and the whole therapy.
I will definitely come back again for more.
Thank you again

Isobel B.

I’m a recent new member and I’m very impressed so far! The gym is always clean, staff are super helpful and attentive when I need help. The pool is so lovely and quiet - a great health club. Definitely recommend😊