The City Street Spa - Amsterdam

Cristina L. G.

I tried three different types of massages here, including muscle release, but none of them were good. There was no real pressure, and the techniques didn’t feel effective. On top of that, the room was uncomfortably cold, making it hard to relax. Overall, a disappointing experience.

Saf M.

Bad experience and worst customer service!! I went in for a Gel Soak off and Gel Manicure and the appointment took more than 2hrs instead of 45min and the quality was very bad (i.e. polish on the side of my fingers).

I left a review on Classpass about this and the team responded that they checked and "the type of Gel you had was acrylic [...] therefore the process took longer which we didn't charge you for" which simply is not true! I had gotten my nails done at the same place 1 month before with their specific soak off Gel polish! (the first time my experience was really good)

Looking through the classpass reviews, this is a response they frequently give to explain why an appointment took too long but according to classpass feedback rules, the practice has no way of knowing what specific person/appointment left a comment. So this whole thing is a very unfunny charade!

I'm not the kind to leave feedback (especially negative) but I don't like to be lied to or the condescending tone they used to respond to my comment.

Nicole L.

Went for a gel pedicure. They painted my big toes horribly and I asked them to do it again. When it looked lumpy and raised and uneven again, they said it was because my nails are "broken" but that makes no sense. The ridges on my nails are hidden with normal polish even. And when I touched this "ridge" it came off, obviously nail polish. Hoping I can somehow get a refund or my 40 ClassPass credits back.

Nina J.

I had my haircut with Guisi - she was so lovely and friendly. She did an amazing job on my hair. It has gone from long, boring and tangly to sharp, fresh and original, very happy with it. She gave some great advice - well worth trusting her expertise. Thank you 🙂

Sophia

Favorite salon in Amsterdam! Lovely atmosphere, beautiful space, and I constantly get compliments on my hair thanks to Renske.

Anna R.

The service was terrible. I had made an appointment for a manicure, but when I arrived, they told me they had changed my appointment without notifying me, so I had to come back in 30 minutes. When I returned, there was no one at the reception, and I had to wait another 20 minutes. Finally, a girl showed up and told me that the manicurist I had an appointment with wasn't working that day. They offered me another manicurist, and although I agreed, I was surprised when the girl told me they couldn't remove my gel polish because they didn't have the necessary tools, not even a nail polish remover machine. They suggested using a nail file, but I was concerned it could damage my nails. I asked for a proper removal, but they couldn't do it and said the salon owner would call me the next day for a refund. However, no one called, so I had to call them myself. A girl answered and said I could come back, and they would take care of everything. I refused and asked for a refund. She claimed she processed it, but the money didn't come through after 24 hours. I called again, and they assured me they processed the refund. Another 24 hours passed, and still, no money. I sent them an email, but no one replied. I contacted Tritwell customer service, provided them with all the screenshots, and got my money back from them within 24 hours. And they also somehow managed to give themselves a 5-star rating on their page on Treatwell from me, although I personally did not rate them at all since I was waiting for my refund.

Stela I.

I recently visited the City Street Spa with my significant other for a pedicure, and unfortunately, it was not the best experience.
While they did offer us welcome drinks, we were not warmly greeted upon arrival and had to wait until we were noticed by the staff. The hygiene of the pedicure area was unsatisfactory. For example, there were hairs everywhere, including the pedicure chair, likely due to its proximity to the hair stylist's work station.
Furthermore, the nail tools were not neatly stored, which may suggest the lack of proper disinfection prior to the appointment. Moreover, the pedicure itself was rather amateur with little attention to detail. The staff may have lacked expert experience, as we did not leave the salon with smooth feet. Additionally, the nail polish used on me was of low quality.
Overall, I was disappointed with the quality of service and the lack of attention to detail at this beauty salon.

Yulia G.

Gorgeous stunning and totally best pedicure.
I forgot to ask name of my master. But she has a little bit curly not long brown hair)
Hi! my pedicure still nice (since 2 weeks)