kat murray
2/5
When I first used Wellvia, I was very pleased because everyone, including the doctors I've spoken with were very kind and listened to everything I said. However, the past two experiences were not like this. My children were sick with strep throat. I knew it was strep based on past experiences. I called first thing in the morning to ensure they would get antibiotics in a timely manner. The doctor I spoke with insisted they get covid tested before he would prescribe anything. My daughter has to get tested for her job, so she looks my boys with her. All 3 were negative and all 3 had strep just as I had said. Because of this, my children didn't get the necessary treatment until late that afternoon.
Today I called because I have a sinus infection. The doctor I spoke with insisted it's just viral because I haven't had symptoms "long enough." I've had multiple sinus infections in my lifetime and know this is exactly what I have despite it not being "long enough." I know this because I've had so many past experiences with it, my doctor at the time (sadly he has moved to a different state) didn't even question it despite the lack of time. I tried explaining this to him, but he didn't want to listen. Now I get to suffer for the next few days while I wait until enough time has passed in order to get the necessary medication, which is so wonderful with Thanksgiving fast approaching. In the meantime, I get to mask the problem by throwing a bunch of useless over the counter medications at it, instead of addressing the problem head on.
To say I'm extremely disappointed is an understatement.
